Service-level agreements are crucial to ensure cloud providers meet expectations. A strong cloud SLA starts with answering five common questions.
Trust is one of the most important factors in any relationship. And that sentiment holds true in a cloud provider-user relationship, as well. When a cloud service provider guarantees a certain level of performance, the user needs to know those expectations will be met. That's where a service-level agreement comes into play. Each cloud service provider has its own service-level agreement (SLA) that covers a range of service limits and guidelines around performance, availability, costs and more. An SLA might look good on paper, but a user should understand all the details to be satisfied with their service. While reading every word of your SLA is a good start, you need to ask certain questions to ensure your requirements are met. Here are five common questions to sharpen your cloud computing SLA knowledge.